Skip to main content

Billing FAQs

Browse Billing FAQs

Where do I send payments?

For NS invoices:

Norfolk Southern Railway Company
Mail Code 5629
P.O. Box 71209
Charlotte, NC 28272-1209

For Conrail invoices:

Consolidated Rail Corporation
Mail Code 5630
P.O. Box 71209
Charlotte, NC 28272-1209

How do I find out when my last payment was made?

Contact the representative whose phone number is listed in the upper right corner of your invoice.

What is my account number?

Your account number is listed in the lower right corner of your invoice just above the amount due.

Why have my payments increased?

Some agreements allow for periodic increases of rental rates based on published wage and price indices, usually the Consumer Price Index. Others provide for fixed increases noted in your agreement. Your invoice will show the calculation of increases. Any unscheduled increases will follow a letter of explanation.

What is the billing department’s fax number?

You can find the number in the upper right corner of your invoice.

How do I change my billing address?

Go to the Documents Request & Change Billing Address page and fill out a form for change of billing address.

Can I pay my bill with a credit card?

Yes. Visit Pay Bills Online for instructions on how to pay with a credit card.