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Norfolk Southern's 'Thoroughbred Pacesetter' E-Commerce Service Gives Rail Customers Better Supply Chain Control

Norfolk, VA - Apr 10, 2008


Norfolk Southern is initiating a new electronic commerce service called Thoroughbred Pacesetter, available to customers beginning April 14. Pacesetter gives Norfolk Southern customers the opportunity to enjoy unprecedented direct management of freight car orders and releases, increased visibility of the railcar pipeline, and detailed local railcar inventory for improved logistics management. Customers who sign up for Pacesetter also enjoy the benefit of service-based demurrage, an industry first that directly links Norfolk Southern service to demurrage credits.

The addition of Pacesetter to accessNS, Norfolk Southern's portal to a suite of electronic commerce tools, enables customers to better manage their supply chains. Pacesetter is a direct link to the railroad's yard inventory and car reporting systems, providing customers with more detailed, real-time visibility of shipments and direct control over ordering and releasing railcars.

Pacesetter also enables customers to better manage their shipping costs by having Norfolk Southern service directly linked to demurrage and storage credits (the method by which customers are charged for holding railcars beyond an agreed time limit). Credits are based on the original Norfolk Southern ETA (estimated time of availability). Cars available a day or more ahead of or after the original NS ETA receive one additional credit for each day, whether early or late, up to a total of five credits per car. Shippers will be able to monitor these events, as well as debits and credits applied, and approve or dispute them in Pacesetter.

For more information or to sign up for Thoroughbred Pacesetter, customers should contact their Central Yard Operations representative by calling 800-898-4296.

Norfolk Southern Corporation (NYSE: NSC) is one of the nation's premier transportation companies. Its Norfolk Southern Railway subsidiary operates approximately 21,000 route miles in 22 states and the District of Columbia, serving every major container port in the eastern United States and providing superior connections to western rail carriers. Norfolk Southern operates the most extensive intermodal network in the East and is North America's largest rail carrier of metals and automotive products.


Norfolk Southern contacts:
(Media) Robin Chapman, 757-629-2713 (
(Investors) Leanne Marilley, 757-629-2861, (