Norfolk Southern Corporation (NYSE: NSC) has released a mobile app, NS Trax, that makes it easier than ever for customers to conduct business with the railroad – no matter where they are.
“NS Trax offers customers a real-time, on-the-go connection to their shipments through a mobile experience designed in collaboration with our customers,” said Ed Elkins, vice president, industrial products. “Through NS Trax, users have broad functionality to manage all of their shipping and logistic needs from the palm of their hand. This is only the beginning as we continue to enhance NS Trax to meet the needs of our customers.”
NS Trax leverages data available in AccessNS, Norfolk Southern’s desktop e-commerce portal. With NS Trax, customers in the field can manage inventory, view transit exceptions, and track real-time movements using a mobile device. Customers also can use the app to add important shipments to a watchlist for priority visibility, search for specific shipments on the NS network, submit local service requests, and view waybills for shipments. Planned updates for NS Trax will expand capabilities for local service and unit trains.
“With additional features and enhancements planned throughout 2019 and beyond,” Elkins said, “Norfolk Southern is excited to transform our customers’ digital experience.”
NS Trax is available for iOS through the App Store and for Android on Google Play.
About Norfolk Southern
Norfolk Southern Corporation (NYSE: NSC) is one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.
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