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Additional Customer Contacts

Browse Additional Customer Contacts

CUSTOMER SERVICE

1-800-635-5768

Option 1 - Password assistance/resets

Option 2 - Operations & Service Support (OSS)

  • Pacesetter support
  • Inquiries on active shipments (tracking, tracing, delays, bad ordered equipment, expedites)
  • Local service (plant switching, ordering and releasing of equipment, missed switches)

Option 3 - Diversions, re-ships, or reconsignments

Option 4 - Intermodal

  • Tracing, dispatch, billing or storage issues
  • Intermodal Help Desk

Option 5 - Technical assistance with customer applications

  • Waybilling, iBOL & EDI
  • Customer registrations
  • Customized reports Option

Option 6 - Freight claims 

Option 7 - Automotive

Option 8 - Employment inquiries


CUSTOMER SERVICE COMPLIMENTS/COMPLAINTS

1-404-877-9779 or customerfeedback@nscorp.com


OPERATIONS & SERVICE SUPPORT (OSS)

1-800-898-4296

Option 1 - Pacesetter Support

Option 2 - Operations & Service Support (OSS)

  • Pacesetter support
  • Inquiries on active shipments (tracking, tracing, delays, bad ordered equipment, expedites)
  • Local service (plant switching, ordering and releasing of equipment, missed switches)

DIMENSIONAL SHIPMENTS

1-404-879-3615

Clearances and Route Restrictions


AUTOMOTIVE

1-888-649-9273

Option 1 - Enter your party’s extension number

Option 2 - Automotive parts

Option 3 - Empty multi-levels

Option 4 - Finished vehicles

Option 5 - Boxcar equipment issues


UNIT TRAIN

1-404-979-5241


EMPTY CAR MANAGEMENT/CAR DISTRIBUTION

Boxcars:
East: 404-658-2340
West: 404-658-2341
North: 404-658-3554
South: 404-658-3712

Coils & Gondolas:
Coils (Covered): 404-658-3152
Coils (Open): 404-658-3151
Mill Gons (North): 404-658-3157
Mill Gons (South): 404-658-3164
Flats & Woodracks: 404-658-2012

Special Equipment:
Covered Hoppers (Grain): 404-658-2343
Covered Hoppers (Non-grain): 404-658-2295
Aggies & Wood Chips: 404-658-3565


UNIT TRAIN

1-404-979-5241

Boxcars:
East: 404-658-2340
West: 404-658-2341
North: 404-658-3554
South: 404-658-3712

Coils & Gondolas:
Coils (Covered): 404-658-3152
Coils (Open): 404-658-3151
Mill Gons (North): 404-658-3157
Mill Gons (South): 404-658-3164
Flats & Woodracks: 404-658-2012

Special Equipment:
Covered Hoppers (Grain): 404-658-2343
Covered Hoppers (Non-grain): 404-658-2295
Aggies & Wood Chips: 404-658-3565