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NS hazmat safety train builds ties with first responders - and communities

In April 2016, Norfolk Southern rolled out its safety train, reflecting the railroad’s commitment to operate safely in the communities it serves. First responders from New York to Louisiana have given the train positive reviews, and now the Safe America Foundation has recognized the train with a WorldSafe award.

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Keeping NS customers happy
with military discipline and duty

In the U.S. Air Force, Doug Widdis worked on the flight line to maintain and repair radar systems, radios, and flight controls on high-tech fighter aircraft. Every detail counted, because a slip-up could be disastrous. He has brought the same discipline and attention to detail to Norfolk Southern, where he plays a key role in customer service.

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Applying military lessons to a railroad job

Tiffany Morris faced something tougher than the battlefield during her eight years as a personnel specialist in the U.S. Army – informing families that their soldiers would not be coming home. Her years in the Army taught her discipline, leadership, and other skills she now applies at Norfolk Southern as a chief crew dispatcher in Atlanta.

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Railroad a good fit for retired chief petty officer

Unsure of what she wanted to do in life, Susan Decker joined the Navy at 17 and spent the next 24 years finding her direction while traveling the world. In 2007, she traded in her Navy blues to become a railroader at Norfolk Southern. Now an EEO officer and working regular office hours for the first time in her career, the retired chief petty officer is an advocate for military veterans inside and outside NS.

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From military ‘Blackhorse’ to railroad Thoroughbred

Before joining Norfolk Southern in 2006, Dwight Anderson spent 24 years in the U.S. Army, including Cold War duty in a divided Germany, training troops for armored warfare, and 15 months in Iraq that earned him the Bronze Star. At NS, the assistant trainmaster has found a rewarding second career overseeing trains instead of tanks.

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Women in railroad operations are vital to NS

Norfolk Southern is making progress in hiring and retaining women in operations, and the company aims to do more: The railroad’s success depends on it, says Terry Evans, vice president transportation.

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The Heroes of Hurricane Matthew

As Hurricane Matthew bore down on the Atlantic Coast, the biggest challenge facing Norfolk Southern was how to prepare for a major storm that threatened to disrupt train operations from Florida to Virginia. Thanks to NS employees, the railroad weathered the storm with less damage and fewer service disruptions than expected. If Matthew is the villain of this story, NS employees are the heroes.

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Safety milestones at Roanoke locomotive shops

Employees at Norfolk Southern’s two locomotive shops in Roanoke lead the way in workplace safety. Both shops recently achieved repeat performances of 1 million employee-hours of injury-free service. They credit their success to looking out for each other, reinforcing safe work behaviors, and believing that injuries can be prevented.

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NS commendation coins make safety and service personal

Small commendation coins designed to recognize Norfolk Southern employees for their contributions to safety or service are having a big impact. The numbered coins, passed from one co-worker to another with little fanfare, are an offshoot of NS’ “i am Coming Home” safety brand.

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Striving for ‘GreatNS’

At Norfolk Southern, employees love to invent “NS” words – think WiNS, WellNS, YoungNS, BizNS, VeteraNS, GeneratioNS. Mark Myers, who manages NS' IT Help Desk, has introduced another winner: GreatNS. Myers, an officer of NS Toasters on Track – Atlanta, an employee resource group and affiliate of Toastmasters International, introduced GreatNS during a speech at a recent club awards ceremony.

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A life saved in Pennsylvania

Quick action by two machine operators who work on a Norfolk Southern track gang played a key role in the rescue of a fisherman whose boat capsized on the Susquehanna River near Harrisburg, Pa.

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PTC challenge earns award-winning performance

David Norwood, a Mechanical Department employee in Atlanta, helped create PosiTraC, a custom database that Norfolk Southern uses to manage the complexities of deploying positive train control – one of the rail industry’s most challenging and extensive undertakings. His work earned him recognition as NS’ 2015 Chairman’s SPIRIT Award winner.

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Building enterprise with facility upgrades

Norfolk Southern is targeting investments in office and crew facilities at rail yards across its network to boost operating efficiencies, support business growth, and modernize work spaces for employees. The focus is on cost-effective solutions that generate benefits across the enterprise. 

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More women are joining NS’
field operations workforce

During the past year, NS hired record numbers of female conductor trainees and management trainees.

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Customers on board for green, cost-efficient intermodal

Norfolk Southern is gaining intermodal business at the South Carolina Inland Port by offering cost-efficient and environmentally friendly rail transport to and from the Port of Charleston. NS is helping companies reduce shipping costs and truck CO2 emissions.

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Getting personal about safety

As part of Norfolk Southern’s “i am Coming Home” safety rebranding, the Operations Division is trying new ways to communicate with employees.

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D&H South Line deal: Doing it like Sinatra

Norfolk Southern’s purchase of the Delaware & Hudson Railway Co.’s South Line in September strengthens the railroad’s competitive position in the Northeast and opens the door for long-term business growth.

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NS team shines on D&H transition

Norfolk Southern’s purchase of the D&H South Line was considered a “minor transaction” by the U.S. Surface Transportation Board. Bringing the 282-mile line under NS’ ownership and control, however, was a major undertaking for employees. Their planning, teamwork, and attention to detail added up to a smooth start.

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Former CP employees like what they see at NS

Former Canadian Pacific employees hired by Norfolk Southern to help operate the D&H South Line territory are bullish about the line’s future under NS ownership.

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Mechanical finds savings, efficiencies with inventory network

Three Mechanical Department facilities have become Norfolk Southern’s version of Amazon.com for locomotive and car shops. Results include reduced shipping costs, quicker delivery of parts, and better visibility of inventory.

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Got a concern? Report it!

During the past two years, Larry Pennino and his team of three compliance investigators have fielded more than 500 calls related to ethics and compliance issues at NS. Pennino’s message to employees: Don’t be afraid to contact the group to report a concern or ask for advice.

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From the NS archives

Delivering first-class customer service is part of Norfolk Southern’s legacy. In January 1957, the Norfolk and Western Railway published an advertisement about an “ingenious” rail car classification system that enhanced operating efficiencies and service.

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