Norfolk Southern’s purchase of the Delaware & Hudson Railway Co.’s South Line in September boosts the railroad’s competitive position in the Northeast and opens the door for growth. A classic Frank Sinatra song, “My Way,” sums up the benefits. As Frank would say, "We can do it our way."
Norfolk Southern’s purchase of the D&H South Line was considered a “minor transaction” by the U.S. Surface Transportation Board. Bringing the 282-mile line under NS’ ownership and control, however, was a major undertaking for employees, touching nearly every department. Their planning, teamwork, and attention to detail added up to a smooth start.
Mechanical finds savings, efficiencies with inventory network
Three Mechanical Department facilities have become Norfolk Southern’s version of Amazon.com for locomotive and car shops. These warehouse and distribution centers now oversee inventory of locomotive and car parts. Results so far include reduced shipping costs, quicker delivery of parts, and better visibility of inventory.
Customers on board for green, cost-efficient intermodal
Norfolk Southern continues to gain intermodal business at the South Carolina Inland Port by offering cost-efficient and environmentally friendly transport to and from Charleston. Eastman Chemical Company recognized NS for developing a sustainable rail option that has reduced shipping costs and truck emissions.
During the past two years, Larry Pennino, manager ethics compliance, and his team of three compliance investigators have fielded more than 500 calls that relate to ethics and compliance issues at NS. Pennino’s message to employees: Don’t be afraid to contact the ethics and compliance group to report a concern or ask for advice if you are unsure about a business decision.
Efficient service is a constant of Norfolk Southern’s heritage. In January 1957, the Norfolk and Western Railway published an advertisement about an “ingenious” rail car classification system to show how the railroad was constantly expanding and improving its facilities to ensure better customer service.